Support

Close the game completely and open it again. Purchases are confirmed by Apple or Google and sometimes take a few minutes. If it still doesn't appear, use Restore purchases in the game's settings. If that doesn't work, email us with the date of the purchase and the order number from your receipt.

Sign in with the same Apple ID or Google account you used to buy, open the game and tap Restore purchases in settings. Items that are bought once (such as "remove ads") come back for free. Consumable items that were already used can't be restored.

Refunds are handled by the store, not by us.

iPhone / iPad: go to reportaproblem.apple.com, sign in, and choose the purchase.
Android: follow Google's guide to requesting a refund on Google Play.

Progress is saved on your device. It's kept when you update the game, but deleting the game or clearing its data erases it. A phone backup (iCloud or Google) can bring it back when you restore that backup.

Where the game offers it, a one-time Remove ads purchase turns off the ads that appear between runs. Optional rewarded videos (for example, an extra life) stay available because you choose to watch them.

Open the game's settings and tap Privacy choices to review your consent. On iPhone you can also turn tracking on or off in Settings → Privacy & Security → Tracking. More details are in our Privacy Policy.

Our games don't use accounts, so uninstalling removes the progress stored on your device. For any other request, email privacy@everflowgames.com.

We'd love to hear it. Email support@everflowgames.com with what happened and how to reproduce it. A screenshot or short video helps a lot.